Returns & Refunds
Our return policy is designed to be fair and straightforward.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your experience gift, here's how our return policy works.
Unused Vouchers
Unused gift vouchers can be returned within 30 days of purchase for a full refund. Simply contact our support team with your order number.
Partially Used Vouchers
If a voucher has been partially redeemed, we cannot offer a refund for the unused portion.
Booked Experiences
For experiences that have already been booked, please contact the experience provider or our support team at least 48 hours before the scheduled date to discuss cancellation options.
How to Request a Return
Contact our support team via email or phone.
Provide your order number and reason for return.
We'll review your request within 2 business days.
If approved, your refund will be processed within 5-7 business days.
Exceptions
Some experiences may have special cancellation policies set by the provider. These will be clearly stated on the experience page before purchase.