Frequently Asked Questions

Find answers to the most common questions about our service.
Ordering & Payments

Simply browse our experiences, select one you like, add it to your cart, and proceed to checkout. You can pay with all major credit cards and bank transfers.

We accept Visa, Mastercard, American Express, and Finnish bank transfers through Neopay or Stripe. All payments are processed securely.

Online Bank

MobilePay

MobilePay

VISA

Card Payment

GPay

Google Pay

Pay

Apple Pay

Klarna

Klarna

Yes! You can add as many experiences to your cart as you like and purchase them all in a single transaction.

Gift Cards & Vouchers

When you purchase a gift experience, you'll receive a digital voucher that can be sent directly to the recipient via email. The voucher contains a unique code that can be redeemed to book the experience.

Gift vouchers are typically valid for 2 years from the date of purchase. The exact validity period is shown on each voucher.

Yes! During checkout, you can choose to send the gift immediately or schedule it for a specific date — perfect for birthdays and special occasions.

Booking & Experiences

After purchasing or receiving a voucher, visit the experience page and click 'Book Now'. Select your preferred date and time, enter your voucher code, and you're all set!

Yes, most bookings can be rescheduled up to 48 hours before the experience. Contact the experience provider or our support team for assistance.

If an experience is cancelled by the provider, you'll receive a full refund or the option to rebook at a different date.

Returns & Refunds

Unused vouchers can be returned within 30 days of purchase for a full refund. Please contact our support team to initiate a return.

Refunds are processed within 5-7 business days after your return request is approved. The refund will appear on your original payment method.

Still have questions?

Contact our support team and we'll be happy to help.